Sonos to Delay New Hardware Releases, Prioritize App Fixes
Sonos CEO Admits to Missed Timelines and Apologizes
App Redesign Caused Massive Backlash
Sonos, a leading manufacturer of wireless audio systems, has announced that it will be delaying the launch of two new hardware products in order to focus on fixing ongoing issues with its app.
In a letter to customers, Sonos CEO Patrick Spence apologized for the "unacceptable" performance of the app and admitted that the company had missed its own deadlines for resolving the problems.
The app redesign, which was released in September 2022, has been widely criticized by users for its complexity, lack of functionality, and bugs. The backlash has led to a significant decline in Sonos' stock price and has prompted the company to prioritize fixing the app over releasing new hardware.
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